REFUND POLICY

All sales, including memberships, are non-refundable and non-transferable. Please speak with a Front Desk Associate about which option may make the most sense for you before your purchase.

DISCOUNTED RATES & VERIFICATION

Please refer to our Rates FAQs to view discounted rates and acceptable methods for proof of eligibility. Proof must be provided upon entry during your first visit.

WHAT QUALIFIES AS A MEMBERSHIP?
The following offerings do not qualify as Memberships at The Boulder Field and do not include benefits:

• Day Passes

• Beginner’s Package

• 10-Day Punch Cards

• 1-month Prepaid

The following types qualify as Memberships at The Boulder Field and offer select benefits:

• Prepaid Memberships

  • Introductory Memberships

  • Summer Memberships

  • Annual Prepaid Memberships

• Recurring Monthly EFT Memberships

• Program-Associated Memberships, including but not limited to:

  • Focus on Core

  • Youth Semester Program

  • Youth Climbing Teams

WHAT BENEFITS ARE INCLUDED IN MY MEMBERSHIP?
Please note: Membership benefits are suspended if your account is frozen.

• Full access to the facility, including bouldering, training equipment, dry saunas, showers, and our Café, featuring local beans and brews.

• Free bouldering and yoga classes, as well as discounted program rates.

• 10% discount on items from our Pro Shop. Does not apply to Cafe purchases.

• Access to Member-only events.

• Unlimited Guest Passes each month. The following restrictions apply:

  • Unlimited Guest Passes apply to 1st-time Visitor Adult Participants only.

  • Guest Passes may be applied to a maximum of (3) 1st-time Visitor Youth Participants per day.

  • Groups of over 10 people must provide advance notice of 14 days.

  • If group instruction is desired, the Guest Pass rate does not apply.

WHY SELECT AN INTRODUCTORY MEMBERSHIP?
All memberships are non-refundable and non-transferable.

• After your Prepaid Membership expires, you have a 14-day grace period, during which you can roll over into a Monthly EFT Membership without paying the initiation fee.

WHY SELECT A RECURRING MONTHLY EFT MEMBERSHIP?
All memberships are non-refundable and non-transferable.

• Monthly EFT Memberships offer you the flexibility to freeze your account, as long as you submit a request through your Online Profile before the 1st of the effective month. You can unfreeze your account in person at any time.

MEMBERSHIP BILLING FAQs

• What form of payment is accepted?

  • We accept credit/debit cards and ACH payment.

• What will my first payment look like?

  • Prepaid Memberships are paid upfront in full and expire the stated duration from the date of sign up.

  • Recurring Monthly EFT Members pay a prorated amount immediately to cover the rest of the current month, then are billed on the 1st of each calendar month thereafter.

• When will I be charged?

  • Recurring Monthly EFT Membership dues are automatically charged to your credit card on the 1st of each calendar month and are non-refundable. These continue on a recurring monthly basis until the Customer requests a Termination through their Online Profile. Cancellations go into effect at the close of business at the end of the calendar month and cannot be prorated.

  • Invoiced items will be processed on a weekly basis each Sunday.

• What happens if my payment method is declined during monthly billing?

  • You will be prompted to update your preferred payment method through your Online Profile.

  • Please note, declined payments or unused memberships do not change the status of your account, which will remain Active until you choose to Freeze or Terminate. Outstanding balances can continue to accrue during this time and will remain until paid in full.

• How does billing work if there is more than one person in a membership?

  • In a Couple/Family membership, only (1) member acts as the Responsible Billing Member for the group.

• What can I do if I know I won't be using my membership for a while?

  • We know stuff comes up, so all Recurring Monthly EFT and Annual Prepaid Members can freeze their memberships at a cost of $10/mo per person. Refer to the following sections for additional pertinent details.

  • Freezes cannot be placed on Limited or Promotional Memberships, such as 10-Day Punch Cards, 1-Month Prepaid, Introductory, or Summer Memberships.

• FREEZING A Monthly Recurring EFT Membership

  • Recurring Monthly EFT Memberships must remain ACTIVE for a minimum of 30 days before a Freeze or Termination Membership Change Request can be applied.

  • Before the 1st of the effective month, Members can submit a request to freeze their membership(s) through your Online Profile. Please note, we are unable to make adjustments to accounts in person or via phone call, voicemail, or email.

  • For ALL Monthly Recurring EFT Memberships: Members can freeze their membership at a cost of $10/mo per person. Couples/Families with Recurring Monthly EFT Memberships can be frozen or unfrozen independently.

  • For Family Recurring Monthly EFT Memberships: If the first member freezes their account, they will pay a freeze fee of $10/mo, while the second member assumes the primary dues and the third member retains their typical dues. If the first and second member freezes their accounts, they will each pay a freeze fee of $10/mo respectively, while the third member assumes the Youth rate.

  • Freezes are effective on the first of the following or requested month. A member who freezes mid-month will still have access to the facility until the end of that month.

• THAWING A Monthly Recurring EFT Membership

  • Accounts can be thawed in person or through your Online Profile. When unfreezing your account, the prorated amount for the rest of the month will be due immediately.

  • After THAWING, Monthly Recurring EFT Memberships must remain ACTIVE for a minimum of 30 days before another Freeze Request can be applied (on the 1st of the following month).

• TERMINATING a Recurring EFT Membership

  • Before the 1st of the effective month, Members can request to terminate their membership(s) through their Online Profile. Please note, we are unable to make adjustments to accounts in person or via phone call, voicemail, email.

  • Terminations go into effect on the first of the following or requested month, a member who terminates their membership mid-month will still have access to the facility until the end of that month.

• FREEZING an Annual Prepaid Membership

  • Annual Prepaid Memberships must remain ACTIVE for a minimum of 30 days before a Freeze or Termination Membership Change Request can be applied.

  • Members can submit a request to freeze their membership(s) through their Online Profile by clicking “CONTACT US” and specifying their future Freeze Date. Please note, we are unable to make adjustments to accounts in person or via phone call, voicemail, or email.

  • Freezes must last for a minimum of 30 calendar days. The expiration date will be extended by the total number of days frozen once freeze dues are paid.

  • Annual Prepaid Members can freeze their membership at a cost of $10/mo per person. Couples/Families with Annual Prepaid Memberships may only be frozen as a collective unit (all members freeze/unfreeze at the same time).

• THAWING an Annual Prepaid Membership

  • Freezes must last for a minimum of 30 calendar days.

  • Accounts can be unfrozen in person only. When unfreezing your account, the expiration date will be extended by the total number of days frozen and Freeze Dues will be due immediately.

  • After THAWING, Annual Prepaid Memberships must remain ACTIVE for a minimum of 30 days before another Freeze Request can be applied.